Computer failures cause ‘worldwide’ passenger misery

Stability and Security.

It is always the responsibility of the enterprise to ensure stability of the IT systems that the organisation relies on for its core business.

IT Change: New check-in system.

“The airline also apologised in July after a glitch in its new check-in system caused delays. The system was first installed at airports across the world in October last year, and the roll-out was completed earlier in 2016.”

http://www.independent.co.uk/travel/british-airways-ba-flights-check-in-heathrow-gatwick-system-crash-delayed-delays-severe-a7089956.html

http://money.cnn.com/2016/09/05/news/companies/british-airways-computer-system-delays/index.html

The paradigm shift:

Yesterday, you were running an Airline. Today, you are operating an IT company